Office Policies

Patients & Parents Come First!

Patients entering our office find a magical world, filled with furry and feathered little friends, such as this blue jay, keeping a watchful eye from a tree branch.

We provide the high level of individualized care and attention that our patients deserve, and that parents expect (and appreciate!) Dr. Robbins and her staff are committed to spending the extra time with patients, moms, dads, (and sometimes, even grandparents) and guardians to explain treatment plans, provide follow-up instructions, demonstrate at-home care and oral exercises and answer questions.

Security of Patient Information

Our office complies with the Standards for Privacy of Individually Identifiable Health Information (“Privacy Rule”), a set of national standards for the protection of certain health information. The U.S. Department of Health and Human Services (“HHS”) issued the Privacy Rule to implement the requirement of the Health Insurance Portability and Accountability Act of 1996 (“HIPAA”). The Privacy Rule standards address the use and disclosure of individuals’ health information—called “protected health information” by organizations subject to the Privacy Rule. As an additional protection of patient privacy, we have implemented a Non-Disclosure Agreement with all members of our staff.

We utilize a secure e-mail system (hosted by Enguard) and text system (hosted by Solutionreach) for communication and electronic transfer of protected health information. Our communication systems includes secure, third-party e-mail and text servers, individual, password-protected e-mail accounts (free for patients), and automatic 128-bit encryption of all covered information.

Appointment Scheduling

We always strive to accommodate busy parents and kids with full schedules. Our foremost concern is to ensure that your child receives all the attention that he or she deserves. We rely upon our professional knowledge and years of experience to determine the optimal time of day for particular kinds of appointments, such as initial patient visits, routine check-ups, or operative procedures. When scheduling appointments, we take into account not only your calendar, but also, such factors as whether or not your child may be tired after a long day at school (making an early-in-the-day visit less stressful); how much time is needed to perform and/or recover from an operative procedure, and whether the office is likely to be especially busy, due to school vacations and holidays. We will do our best to meet your scheduling needs, and will always make special efforts for emergencies.

What About Emergencies?

If your child has an accident, a fall, or a sports-related injury involving the mouth, or a condition, such as: oral swelling and redness, or a toothache, and/or symptoms such as oral discomfort, pain, bleeding, oozing, difficulty opening or closing the mouth, or difficulty talking, chewing, or swallowing; broken teeth or a potentially broken bone; or any oral/facial swelling, with our without fever, call our main office phone number (310-552-4864) to describe the incident or condition to a member of our staff, and seek advice and instructions for appropriate care, including, if indicated, an emergency visit to our office,  or referral to an appropriate specialist, or the nearest emergency care facility. After hours, including nights and weekends, you may call our main office number, to receive recorded instructions, including how to get in contact with Dr. Robbins, or the on-call pediatric dentist within our emergency-call group. In the event of serious or life-threatening injury, call 911.

Fee for Service and Direct Insurance Reimbursement

To enable Dr. Robbins and staff to dedicate as much time as possible to patient care, we operate a fee-for-service practice. When we opened our practice in 2001, we chose not to contract with any dental insurance providers, so that we can devote valuable time to our patients and minimize time spent on administration of insurance claims and on interaction with insurance companies.

Although we do not contract with any dental insurance providers, we provide to you a completed insurance reimbursement claim form (also called a “superbill”) upon check-out. All that you will need to do is sign the form and submit it to your dental insurance provider, so that your claim can be processed by your provider and reimbursement, if applicable, can be made directly to you, by your insurance provider. Please note that we do not accept assignment of insurance reimbursement as payment for services rendered. We do not administer processing of insurance claims. If insurance providers mail payment to Hila Robbins, DMD., Inc., we will return these payments to insurance carriers. It is the patient’s responsibility to follow-up claim submissions with insurance providers.

All fee payments for services rendered are due and payable upon check-out at our office. We accept all major credit cards, checks and cash.

Appointment Cancellation and Missed Appointments

We dedicate our appointment times to our patients. For a personal touch, we send out pre-appointment text reminders and, when appropriate, make pre-appointment phone calls to remind our patients about their upcoming appointments. To ensure that our patients have access to available appointment times, including last-minute availabilities, we require 48 hours advance notice of cancellations by telephone, text or e-mail.  Appointments cancelled or missed without adequate advance notice may be subject to a $100 cancellation fee.